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Our Commitment to Accessibility

At Meri Meri, we are committed to making merimerieu.com accessible to as many people as possible, including people with disabilities. This statement explains how our online shop meets the accessibility requirements of the European Accessibility Act (Directive (EU) 2019/882) and the national laws that implement it.

About This Service

merimerieu.com is an online shop where customers across Europe can browse, buy and pay for Meri Meri party supplies, gifts and decorations, manage their orders, and contact customer support.

Compliance Status

We aim to meet the harmonised European standard EN 301 549, which includes the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. merimerieu.com is currently partially compliant with this standard.

Known Limitations

  • Text contrast: Some text on our website may not meet the minimum colour contrast ratios (4.5:1 for normal text and 3:1 for large text).
    • Image text alternatives: Some older product images may not yet have full text alternatives. We are reviewing these on an ongoing basis
  • Adjacent links: In some places, an image and a text link next to each other go to the same page. Screen reader users may hear the same link twice.
  • Screen reader links: Some links may not clearly describe where they go when read out by a screen reader.
If you run into any of these issues, please contact us and we will help you complete your purchase another way.

Measures to Support Accessibility

Meri Meri has implemented the following measures to support the accessibility of merimerieu.com:

  • Accessibility Standards: We design and build our website to meet EN 301 549 / WCAG 2.1 level AA.
  • Ongoing Efforts: Accessibility is considered as part of our website design and development.
  • Periodic Testing: We conduct periodic testing of our website with assistive technology, such as screen readers and screen magnifiers.
  • Training: Our teams receive guidance on accessibility best practices.
  • Customer Support: We provide customer support options for assistance with purchasing our products and for reporting accessibility concerns.

Feedback and Assistance

We welcome your feedback on the accessibility of merimerieu.com. We are continually monitoring and improving the accessibility of our website.

Please let us know if you would like help finding product information, need a document in an alternative format, would like help placing an order, find any part of our website difficult to use, or have ideas for improvement. We will make all reasonable efforts to address your concerns and help you access our products. You may contact us by:

Email: [email protected] (please include “Accessibility” in the subject line)

We strive to respond to feedback within 5 business days.

Third-Party Content

Some content and features on our website are provided by third parties. We choose providers with accessibility in mind and ask them to meet recognised accessibility standards. If a third-party feature prevents you from using our website, please contact us and we will help.

Further Assistance and Enforcement

If you need further help with your accessibility feedback, please contact us at [email protected] and we will escalate your request to a manager.

If you are still not satisfied, you can contact the authority responsible for monitoring accessibility in your country. A list of national market surveillance authorities is available from the European Commission.
For customers in Germany, the responsible authority is the Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF), Magdeburg, Sachsen-Anhalt.

This statement was last reviewed on November 4th 2026.